Im having problems viewing the Knob Ryder Video Streams

21 Nov 2009

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	Im having problems viewing the Knob Ryder Video Streams

Solution Question: Can I make the video full screen?
Answer: Yes! Just click with your right mouse button on the video while it's playing, and choose "full screen". To go back to regular size, just do the same thing again!

Question: I get the linking error when trying to get to your site. I used to be able to get in, but now I can't?
Answer: You need to clear your web browser cache. In Internet Explorer, go to the tools menu and choose internet options. Then click the 'delete files' button on the page. Then restart your browser and the link should work.

Question: The videos won't play. Or only the sound will play. What should I do?
Answer: You need to have the latest version of Windows Media Player installed. Please click here and follow the directions to install it. If you use Netscape, you will also benefit from having the windows media plug-in. Click here to download the plugin for Windows 98. Please visit www.windowsmedia.com to download the plugin if you use a different operating system.

Question: The videos pause frequently in the middle of scenes. How can I fix this?
Answer: When a video pauses for a few moments, it means that it is buffering, and it means that your internet connection may be too slow for the speed of video that you are watching. One way to fix this problem is to make sure you are watching the appropriate video speed for your computer. If you have a dial up modem, you should be watching the 56K speed. If you use a cable modem, ISDN or DSL, you will probably have best luck with the 100K speed... although you may certainly try the 250K speed. If 250K keeps pausing and it is annoying you, please try the 100K. If 100K is pausing, try the 56K. If the 56K is pausing, you may want to upgrade your internet connection! There are several factors which could result in the videos pausing. Internet congestion may or may not be a problem, depending on where you are located, and depending on network outages and other problems between you and our servers. You also might have better luck if you try to access our videos during off-peak hours.

Question: I have the newest version of the Windows Media Player. When I try to watch a video, the Windows Media Logo animates, and then stops. The video never starts. What's the problem?
Answer: This could be one of two things. Our video server could be temporarily down. In which case you should try again later. Or, the video speed you have chosen is way too fast for your computer. Please try using a speed slower.

Question: I have a technical problem that wasn't answered here, what do I do? Answer: Please drop an email to sales@knobryder.com and they will help you.

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23 Aug 2007 09:33 AM